Refund policy

ONENULL — onenull.com.au

We want you to be happy with your order. This policy explains when we can offer a refund or exchange, and how to start a return.

Nothing here limits rights you may have under the Australian Consumer Law.

Unopened / unused (within 14 days of delivery)

If an item is unopened and unused, and you contact us within 14 days of delivery, we can offer a refund or exchange.

Return shipping for change-of-mind on unopened items: You cover return postage for unopened change-of-mind returns. If the item is defective or we sent the wrong item, we cover return postage.

Defective or wrong item

If something arrives faulty or is the wrong item, contact us. We will arrange a replacement or refund.

We may ask for a clear photo (and a short description) so we can confirm the issue and get you sorted.

Change of mind after opening or use

If an item has been opened or used and you simply change your mind, we generally cannot accept a return for refund. In some cases we may offer store credit — that is decided case by case. Email us with your order number and we will let you know what we can do.

We will reply with next steps (including where to send the parcel, if a return is approved).

Please do not send items back until we have confirmed the return.

Refund timing

Once we have received and inspected a returned item (where a return applies), we process the refund.

Refunds typically appear within 5 business days of our receipt, back to your original payment method. Bank or card timing can add a little longer on your side.

Warranty

We do not invent extra warranty terms beyond what is stated on the product page or this site. Australian Consumer Law guarantees still apply where relevant.

Higher-value or unclear cases

For amounts over A$150, or where liability is unclear, we may need more information before confirming an outcome. We will not commit to a refund or replacement until we have reviewed the details.

How to start a return

  1. Email hello@onenull.com.au
  2. Include your order number and the reason for the return
  3. For defects or wrong items, attach photos if you can

Contact

  • Email: hello@onenull.com.au
  • Contact page: onenull.com.au

Include your order number in every message about a return or refund.